Returns & Exchanges

Returns & Exchanges - Impact Uniforms

1. Returns/handling for orders: Order returns must be within 10 days. For stock orders under the value of $300 plus GST will incur $10 plus GST re-stocking fee. For stock orders returned over the value of $300 plus GST will incur 10% plus GST re-stocking fee. The return freight cost will be the buyer’s own responsibility, except where goods dispatched are Impact Uniforms’s error.

2. Incorrect supply of goods claims: Incorrect supply of goods claims must be made within 24 hours of receiving goods. Impact Uniforms will not accept responsibility for goods sent to third party that is not checked within 24 hours of receiving the goods. If the goods are decorated (embroidered, printed), or altered in anyway, no credit will be issued.

3. If a product’s packaging is opened: If a product’s packaging is opened and not re-packed to its original status, the items cannot be returned for credit.
 

The following terms apply to returns for QC enquires

Customers are required to first obtain a Return Authorisation Number (RA Number) from Impact Uniforms then send us the product with a letter explaining the quality issue.

The complaint will be investigated and processed within 14 days.

Please note:

• All items returned will be inspected prior to any credit

• A collection fee will be charged for collections due to customer error.

• A collection and redeliver fee will be charged where a return is refused.

A claim will be refused in the following circumstances

• Where the garments have been tampered with or altered in any way

• If a product has not been cared for and is damaged by negligence

• If the product has not been appropriately cared for in accordance with the care

  instructions attached to the product.

• Any soiled garments will not be accepted.

• Any return that is deemed unreasonable will be referred to management for

  resolution.